Refund policy

Return & Refund Policy

30-Day Return Policy

We want you to shop with confidence.

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a standard return, your item must be:

Unworn, unwashed, and unused.
In its original condition.
With all original tags and labels attached.
In its original packaging, where reasonably possible.
Accompanied by your order number or proof of purchase.

Items that show signs of wear, washing, damage, alteration, or use beyond what is reasonably necessary to inspect the item may not qualify for a standard return.

This 30-day policy does not limit any statutory consumer rights that may apply to your purchase.

How to Start a Return

To request a return, please contact us at:

Email: jack_jons_service@outlook.com

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the item, if relevant.

Our customer service team will review your request and provide return instructions if approved.

Please do not send items back before contacting us and receiving return instructions. Unauthorized returns may cause delays in processing.

For standard returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for the direct cost of return shipping.

We do not provide prepaid return labels for standard change-of-mind returns unless otherwise stated.

If your return is due to an item being defective, damaged, or incorrectly supplied, we will arrange or cover reasonable return shipping costs as required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, incorrect, or significantly different from its product description, please contact us as soon as possible at:

Email: jack_jons_service@outlook.com

Please provide:

Your order number.
A clear description of the issue.
Photos or videos showing the problem, where applicable.

Our team will review the information and work with you to find an appropriate solution.

Depending on the circumstances and applicable consumer protection laws, this may include:

A replacement item.
A refund.
A partial refund, where appropriate and legally permitted.
Another suitable resolution.

You will not be required to pay return shipping costs for issues that are our responsibility, as required by applicable law.

Non-Returnable Items

Certain items may not be eligible for standard change-of-mind returns, including:

Personalized or custom-made products.
Items that have been worn, washed, altered, or damaged after delivery.
Gift cards, except where required by applicable law.

Sale and promotional items are subject to the same applicable return conditions as other products. Nothing in this policy removes any statutory rights you may have when purchasing discounted items.

These exclusions do not affect your legal rights if an item is defective, damaged, incorrect, or not as described.

Exchanges

If you would like a different size, color, or product, the easiest option is to request a return for your eligible item and place a new order once your return has been approved.

If you receive a defective, damaged, or incorrect item, please contact us first so we can help arrange an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

For standard returns under our voluntary 30-day policy, please allow up to 10 business days for us to process an approved refund.

Your bank or payment provider may require additional time to post the refund to your account.

If you have not received your refund within 15 business days after approval, please contact us at:

Email: jack_jons_service@outlook.com

For returns and cancellations covered by statutory consumer rights, refunds will be processed within the timeframes required by applicable law.

European Union & United Kingdom 14-Day Right of Withdrawal

If your order is delivered to a consumer in the United Kingdom or European Union, you may have the legal right to cancel your online purchase within 14 days of receiving your goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at:

Email: jack_jons_service@outlook.com

Please include your order number and a clear statement that you wish to cancel your purchase.

After notifying us of your decision to cancel, you must send the goods back within 14 days, unless we have offered to collect them.

You may be responsible for the direct cost of returning the goods if you were informed of this responsibility before completing your purchase.

You may inspect and try on clothing as you would in a physical store. However, if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, and fit, we may be entitled to deduct an amount for any resulting reduction in value, where permitted by law.

Where required by applicable law, refunds will include the cost of standard delivery. Additional costs arising from choosing a more expensive delivery method may not be refundable.

Refunds will be issued within the statutory timeframe. We may withhold a refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

Nothing in this policy limits or excludes your statutory consumer rights in the United Kingdom, European Union, or any other applicable jurisdiction.